Maple Tea

I ordered some products, and they were supposed to arrive 6 days later. The products didn't arrive, so I called the company and they told me that my order had not been delivered yet. Because you were missing one maple tea, the company decided to delay the whole order without asking the customer if he was willing to wait or maybe to change that product. You did not notify the client about the state of the order, and because of that I had to cancel the order. I was going to travel to another country, therefore I was not able to wait another week. The company lost a sale of $200 dollars because you didn't inform the client and didn't resolve the problem on time. I'm very dissapointed with your service. Thank you for your attention.

-MapleSyrupWorld-

Dears Mrs. Gonzalez, first of all, thank you for your review. We apologize for the issue with your order, we have taken your comment in and now notify clients if we are missing one or two item as delivery time can be sensitive in situation like yours.

We are a small familial company and strive for great customer service so even if a review like yours can be somehow negative for future clients, it shows that we listen to our customers and are willing to improve. Have a great day.

MapleSyrupWorld